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Refund Policy
General Policy
Due to the nature of our premium tea products and food safety regulations, all sales are final. We do not offer refunds for change of mind, taste preference, or subjective quality expectations once an order has been processed or shipped.
Replacements for Damaged or Defective Items
While we do not offer monetary refunds, we are committed to ensuring your satisfaction. At our sole discretion, a replacement may be issued if:
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The product was damaged during transit.
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The incorrect item was received.
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The product is proven to be defective (e.g., compromised packaging).
Claims Process
To be eligible for a replacement, you must contact us at [info@teaportworld.com] within 48 hours of receiving your order. You must provide:
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Your order number.
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High-resolution photos or videos of the damaged product and its original packaging.
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A brief description of the issue.
Shipping & Customs Disclaimer
Teaport World Limited is not responsible for products that are confiscated, delayed, or damaged by customs authorities in the destination country. No replacements or refunds will be provided for issues arising from local import regulations.